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Customer Service Claims Auditor

2 months ago

Sevenoaks, Kent, United Kingdom Acorn Insurance Full time
{"title": "Customer Service Claims Auditor", "content": "Job Summary

We are seeking a highly skilled Customer Service Claims Auditor to join our Claims Governance Team. As a key member of our team, you will be responsible for ensuring the quality and integrity of our claims handling processes.

Key Responsibilities
  • Conduct thorough quality assurance reviews of customer contacts, calls, and webchats to identify areas for improvement.
  • Develop and implement effective solutions to enhance operational efficiency and effectiveness.
  • Build and maintain strong working relationships with operational areas and Team Leaders to understand processes and identify opportunities for improvement.
  • Ensure compliance with regulatory requirements, including FCA, TCF, and Data Protection Regulations.
  • Stay up-to-date with insurance knowledge and legislation developments that affect claim handling.
Requirements
  • Excellent written English and report writing skills.
  • Direct experience of working in customer-facing teams.
  • Demonstrable investigation skills, including identifying customer detriment and root causes.
  • Motivated self-starter with a track record of delivery.
  • Understanding of the regulatory framework in which Haven Claims operates.
  • Enthusiasm and passion for quality, with a pragmatic approach.
  • Independence and discretion, with the ability to maintain confidentiality.
  • Excellent communication and interpersonal skills.
About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encouraging inclusive environments where our people can always give and show the very best of themselves.

What We Offer
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Generous Company Pension Scheme.
  • High Street vouchers and discounts.
  • Fresh fruit Deliveries twice a week.
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Free self-development & qualifications via Magpie Learning.
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events.
", "lang_code": "en-US"}