Senior Claims Handler

2 weeks ago


Sevenoaks, Kent, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly skilled and experienced Senior Claims Handler to join our Fleet and Specialist product team. As a key member of our team, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.

Key Responsibilities
  • Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
  • Assess liability and communicate our decision to claimants and representatives.
  • Establish and maintain effective relationships with customers, ensuring exceptional service and support.
  • Accurately assess quantum claims using relevant tools and resources.
  • Identify opportunities to minimize indemnity spend through commercial decision-making.
  • Proactively manage diaries to monitor and progress cases.
  • Ensure accurate reserves are applied in line with company guidelines.
  • Accountable for own performance against set objectives.
  • Adhere to best practice and key strategies.
  • Effective file and portfolio management.
  • Assist with coaching and mentoring of less experienced handlers.
Requirements
  • Persuasive and confident communicator with strong relationship management skills.
  • Ability to use initiative to explore options and achieve the best outcome for the business.
  • Motivated self-starter with a strong work ethic.
  • Ability to work as part of a team and contribute to a culture of openness, trust, and respect.
  • Strong organisational skills with the ability to prioritise tasks.
  • Ability to fact-find and analyse information to inform accurate decision-making.
  • Significant experience in PI and/or credit hire claims, commercial market awareness, and working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly rate costs.
  • Experience of handling injury claims outside of the Low Value Personal Injury claims Portal.
About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help over 50,000 customers find a policy that meets their needs and provides peace of mind.

At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you grow your career with the business.

We celebrate difference and strive to create a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can give and show the best of themselves.


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