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Guest Services Ambassador
2 months ago
Unlock a World of Hospitality Excellence
The Other House is seeking a dynamic and charismatic Guest Services Ambassador to join our team. As a key member of our front-of-house operations, you will be responsible for delivering exceptional experiences for our residents, members, and guests.
Key Responsibilities:
- Provide warm and personalized service to residents, members, and guests, ensuring a seamless and memorable experience.
- Collaborate with the Front of House Manager and HouseJack Supervisors to drive front-of-house operations and achieve exceptional service standards.
- Operate across various functions, supporting all areas of the house, including guest services, concierge, and events.
- Develop and maintain a deep understanding of our residents' and members' needs, preferences, and expectations.
- Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our services and operations.
Requirements:
- Previous experience in a guest-facing environment, preferably in a luxury hospitality setting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, members, and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Flexibility and adaptability, with a willingness to work varied shifts, including nights and weekends.
- Proficiency in smart device and computer system technology, with a strong understanding of data analysis and reporting.
- Excellent command of English, both verbal and written, with a second language an asset.
- The right to work in the UK.
What We Offer:
- A competitive salary and benefits package, including length of service rewards, birthday celebrations, and exclusive perks.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive training program, including funded English language courses and international certification.
- A healthy and nutritious staff meal program, with access to our on-site restaurant and bar.
- A range of social events and team-building activities, including Christmas and summer parties.
The Other House is an Equal Opportunities Employer