Product Implementation Specialist
7 days ago
ClearCourse is a leading provider of innovative software solutions that empower businesses to thrive. We are seeking a dedicated Product Implementation Manager to join our ClearAccept team and drive the successful adoption of our payments platform across our group companies and partners.
This role requires technical expertise and strong stakeholder management skills, as you will be guiding both technical and business teams through the integration and certification processes. Key responsibilities include:
- Leading integration sessions for new platforms and customers, establishing feature sets and timelines, and addressing technical questions with support from tech teams and Product Managers
- Developing and maintaining up-to-date integration and certification documentation
- Tracking feature adoption and performance, providing insights to drive product roadmap enhancements
- Creating and updating user guides, FAQs, and support content for both customers and internal teams
To be successful in this role, you will need:
- Experience working with API-based products and technical understanding of payments in digital and in-person channels
- Ability to read and understand code (e.g., JavaScript)
- Proven experience in writing technical documentation and using content management tools (e.g., Contentful, MarkDoc)
- Proficiency with product ticketing software (e.g., Azure Dev Ops, JIRA) and collaborative documentation tools (e.g., Confluence)
- Strong product implementation or customer support background
- Excellent stakeholder management skills, including the ability to communicate effectively with technical and non-technical audiences
We offer a competitive salary package, including:
- A salary of £50,000 per annum
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home
This role offers a hybrid remote working arrangement and is based in London. If you have the required skills and experience, we encourage you to apply for this exciting opportunity.
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