Senior Operations Manager for Strategic Clients
2 weeks ago
We are seeking an experienced Senior Operations Manager to lead our strategic client relationships, ensuring exceptional service delivery and driving commercial outcomes. Based in London, this role will be responsible for managing ongoing service delivery quality for Broadridge's high-worth and strategic clients.
Responsibilities- Develop and implement strategies to meet or exceed client expectations, ensuring standards of Client Services are consistently high.
- Escalation point for day-to-day issues, with a focus on proactive problem-solving and effective communication.
- Produce client-facing reports, coordinate service meetings, and facilitate case reviews to ensure alignment and progress.
- Identify and pursue new opportunities to drive commercial growth and deliver value to clients.
- Liaise with cross-functional teams, including Service Management, Core Development, Infrastructure, Account Management, and Corporate IT and Governance groups, to ensure seamless collaboration and execution.
- Strong understanding of delivery methodologies (Agile/Waterfall) and SDLC.
- Experience working in Capital Markets and exposure to Trade Lifecycle.
- Excellent communication, organizational, and planning skills, with a proven ability to influence and negotiate effectively.
- Able to build and maintain strong relationships with clients and internal stakeholders, while working independently and as part of a global team.
- Critical thinking and problem-solving skills, with a focus on informed decision-making and risk assessment.
Broadridge Trading & Connectivity Solutions is dedicated to empowering associates to achieve their best work-life integration. We foster a diverse, equitable, and inclusive environment, where associates feel safe, understood, and valued. Our Connected Workplace model allows associates to take advantage of both on-site and off-site work arrangements, supporting our clients, each other, and the communities we serve.
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