Senior Operations Manager for Strategic Clients

2 weeks ago


London, Greater London, United Kingdom Broadridge Trading & Connectivity Solutions Full time
About the Role

We are seeking an experienced Senior Operations Manager to lead our strategic client relationships, ensuring exceptional service delivery and driving commercial outcomes. Based in London, this role will be responsible for managing ongoing service delivery quality for Broadridge's high-worth and strategic clients.

Responsibilities
  • Develop and implement strategies to meet or exceed client expectations, ensuring standards of Client Services are consistently high.
  • Escalation point for day-to-day issues, with a focus on proactive problem-solving and effective communication.
  • Produce client-facing reports, coordinate service meetings, and facilitate case reviews to ensure alignment and progress.
  • Identify and pursue new opportunities to drive commercial growth and deliver value to clients.
  • Liaise with cross-functional teams, including Service Management, Core Development, Infrastructure, Account Management, and Corporate IT and Governance groups, to ensure seamless collaboration and execution.
Requirements
  • Strong understanding of delivery methodologies (Agile/Waterfall) and SDLC.
  • Experience working in Capital Markets and exposure to Trade Lifecycle.
  • Excellent communication, organizational, and planning skills, with a proven ability to influence and negotiate effectively.
  • Able to build and maintain strong relationships with clients and internal stakeholders, while working independently and as part of a global team.
  • Critical thinking and problem-solving skills, with a focus on informed decision-making and risk assessment.
About the Company

Broadridge Trading & Connectivity Solutions is dedicated to empowering associates to achieve their best work-life integration. We foster a diverse, equitable, and inclusive environment, where associates feel safe, understood, and valued. Our Connected Workplace model allows associates to take advantage of both on-site and off-site work arrangements, supporting our clients, each other, and the communities we serve.



  • London, Greater London, United Kingdom Strategic Placements Full time

    Job Title: Senior Operations ManagerWe are seeking a seasoned professional to oversee the management of multi-trade operations, ensuring seamless delivery of services and maintaining high standards of health and safety.Key Responsibilities:Supervise and coordinate the activities of multi-trade operatives, including directly employed staff and...


  • London, Greater London, United Kingdom International Institute for Strategic Studies Full time

    The International Institute for Strategic Studies (IISS) is a leading think tank examining geopolitical and geo-economic risk from an international perspective. We are seeking a Senior Business Development Manager to sell three brand new innovative digital products currently in development as part of the Digital Project, based in London.Key...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Senior Business Operations Manager to join our Product, Tech and Data team. As a key member of the leadership team, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO).The ideal candidate will have proven experience as a Business Manager or...


  • London, Greater London, United Kingdom International Arts Manager Full time

    Company OverviewInternational Arts Manager is a dynamic organization dedicated to delivering exceptional live performances and artistic experiences.About the RoleWe are seeking an experienced Strategic Arts Operations Coordinator to join our team. This key role will be responsible for managing administrative, logistical, and welfare matters of artists,...


  • London, Greater London, United Kingdom Strategic Dimensions Full time

    About UsStrategic Dimensions, a renowned global entertainment company headquartered in London, is seeking an exceptional professional to join its team as Head of HR Operations.Job DescriptionThis critical role will play a pivotal part in redesigning and refining the company's use of data and analytics, as well as streamlining operations processes from...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...


  • London, Greater London, United Kingdom International Institute for Strategic Studies Full time

    The International Institute for Strategic Studies (IISS) is a world-leading think tank that examines global security, political risk, and military conflict. Our commercial subsidiary, AHEL, requires a Commercial Intelligence Specialist to work with IISS and commissioned authors to prepare reports for clients, ensuring quality and relevance.Key...


  • London, Greater London, United Kingdom Pick for Britain Full time

    About the RoleWe're seeking a skilled Project Manager to lead our Operations Centre of Excellence in driving transformative change across our banking operations.As a key member of our team, you'll play a pivotal role in delivering our five-year strategic vision for Operations, driving measurable business outcomes, and ensuring the successful implementation...


  • London, Greater London, United Kingdom International Institute for Strategic Studies Full time

    The International Institute for Strategic Studies (IISS) is a leading think tank examining geopolitical and geo-economic risk from an international perspective. We are seeking a Senior Business Development Manager to sell three brand new innovative digital products currently in development as part of the Digital Project, based in London.About the RoleThis is...


  • London, Greater London, United Kingdom Ashurst Full time

    Job DescriptionIn the role of a Senior Strategic Account Manager at Ashurst, you will play a key part in driving growth for a portfolio of strategic clients.You will work closely with client relationship partners and the client support team to develop and execute strategies that drive revenue growth and deepen relationships.The ideal candidate will have...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Key ResponsibilitiesCollaborate with cross-functional teams to drive...


  • London, Greater London, United Kingdom Pick for Britain Full time

    Project Manager RoleWe are seeking a highly skilled Project Manager to join our Operations Centre of Excellence.As a key member of our team, you will play a crucial role in delivering our five-year strategic vision for Operations and transforming the operational capability across the bank.You will lead a work initiative, preparing, managing, and providing...


  • London, Greater London, United Kingdom Filming For Humanity Full time

    Filming for Humanity is a non-profit organization that uses film to address social issues and empower marginalized communities. We leverage the power of storytelling to raise awareness, inspire action, and create positive change in a visually-driven world.Job Description:Role OverviewThe Head of Operations will play a crucial part in bringing our vision to...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    A leading renewable energy company is seeking a highly experienced Financial Planning & Analysis (FP&A) professional to join their senior management team as a Strategic Business Planning Manager.The company has experienced significant growth in recent years, with a strong presence in multiple geographies. As a strategic business planning manager, you will...


  • London, Greater London, United Kingdom LEK Full time

    LEK is seeking a Strategic Operations Manager to join our London office.The estimated salary for this position is £80,000 - £110,000 per annum.About the Role:We are looking for an experienced Commercial Operations Manager to support our European Commercial Team. The successful candidate will have a track record of high performance across...


  • London, Greater London, United Kingdom Legal & General Full time

    Job OverviewAt Legal & General, we're seeking a Client Director to drive our relationships with clients and represent their interests within our organisation. As a key member of our team, you'll be responsible for managing a book of new and existing client partnerships, delivering exceptional client service, and engaging with senior clients at a technical...

  • Operations Manager

    4 weeks ago


    London, Greater London, United Kingdom Hays Senior Finance Full time

    In this role, you will be responsible for overseeing the day-to-day operations of the company. This entails managing teams, streamlining processes, and driving business growth through strategic planning and execution.Key responsibilities include:Leading cross-functional teams to achieve business objectives.Developing and implementing process improvements to...


  • London, Greater London, United Kingdom HH Global Full time

    Role OverviewThe Senior Account Manager will be responsible for developing and delivering solutions that meet and exceed client expectations.This role combines strategic planning, project delivery, and relationship building to drive business growth and excellence.About the RoleDevelop and execute effective growth strategies to deliver operational excellence...


  • London, Greater London, United Kingdom International Institute for Strategic Studies Full time

    We are seeking a highly skilled Junior Advisor to support our Digital Project in London. The role will involve assisting in the collection and analysis of data related to geopolitical events, defence economic trends, and broader security issues.Key ResponsibilitiesCollaborate with technology teams to innovate and enhance proprietary tools, enabling more...


  • London, Greater London, United Kingdom Goodman Masson Full time

    We are seeking a highly skilled Strategic Client Manager to join our team at Goodman Masson. This is a key role in providing support for fundraising and ongoing client relationship management activities.The ideal candidate will have 5-7 years of experience in a Client Servicing/Relationship Management function and will be responsible for:Acting as an...