Correspondence and Appeals Officer

1 day ago


London, Greater London, United Kingdom London Borough of Newham Full time

About the Role



We are looking for an experienced Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation, policies, and procedures.



Your Key Responsibilities




  • Investigate and respond to PCN representations, appeals, and enquiries in line with legislation and council policies.
  • Prepare case summaries and evidence packs for adjudication hearings.
  • Manage your own caseload and support other team members as needed.
  • Provide excellent customer service and maintain accurate records.


About You



To be successful in this role, you will have previous experience working within the parking industry and dealing with parking-related correspondence and/or complaints. You will also have excellent IT and administration skills, with the ability to work independently and as part of a team.



What We Offer



As a Correspondence and Appeals Officer with the London Borough of Newham, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and a range of benefits. If you are passionate about providing excellent customer service and have a keen eye for detail, we would love to hear from you.



  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation,...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation,...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation, policies, and...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance with legislation,...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance with legislation,...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation,...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory timeframes and in accordance with legislation,...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly skilled Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring Penalty Charge Notice enquiries and representations are responded to within statutory time-frames and in accordance with legislation, policies, and...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...


  • London, Greater London, United Kingdom London Borough of Newham Full time

    About the RoleWe are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance...