Account Management Team Lead

1 month ago

London, Greater London, United Kingdom Reha Team Hannover Full time
Unlock Your Potential as a Strategic Account Manager

We're on a mission to empower businesses and their communities to thrive in the digital economy. As a strategic-thinking, resourceful, and highly driven Account Manager, Team Lead, you'll play a crucial role in nurturing and growing long-term relationships with our Enterprise merchants.

As the first point of contact for our merchants post-integration, you'll provide valuable business insights and act as the voice of our product and ambassador of our brand. You'll become a trusted advisor and strategic partner to our merchants, helping them achieve their goals.

Your Key Responsibilities

  • Lead a team of Junior Account Managers, providing regular feedback and coaching to enhance team members' skills and performance.
  • Deliver expertise and education to direct team members as they craft merchant-specific account development plans, focusing on revenue generation.
  • Analyze merchant performance and provide recommendations to improve payment flow and revenue.
  • Understand the intricacies of our products, services, and partner networks to leverage them as needed to meet our merchants' needs.
  • Collaborate with various teams across the company to ensure an outstanding merchant experience.
  • Drive a culture of cross-team learning and improve communication and knowledge sharing, acting as a point of escalation for your team to remove roadblocks and reduce complexity.

What We're Looking For

  • 3+ years' experience in a B2B Account Management, Relationship Management, or Customer Success role in the FinTech and/or Payments industry.
  • 2+ years' experience managing multiple direct reports in a fast-paced environment.
  • A strategic problem solver with excellent project management skills.
  • Good knowledge of today's major e-commerce and payments technologies, players, and major future trends.
  • A customer-centric approach with robust relationship-building skills.
  • A multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.
  • Proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing internal and external stakeholders.

We're committed to building diverse and inclusive teams around the world, and we need your help to make it happen. If you're a hard-working individual with a passion for delivering exceptional results, we'd love to hear from you.

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