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Account Management Lead

2 months ago

London, Greater London, United Kingdom Team Tutor, LLC Full time
Job Title: Account Management Lead

We are seeking an experienced Account Management Lead to join our team at proAV. As a key member of our London team, you will represent proAV and be responsible for delivering exceptional service to our clients and partners.

The ideal candidate will have a minimum of five years corporate AV support background and possess strong leadership and team building skills. You will be responsible for mentoring, training, and developing team members, as well as providing technical support at the point of escalation.

Key Responsibilities:

  • Service ownership of all aspects of day-to-day delivery to our clients and partners
  • Staff management to the onsite team/s and rota
  • Provide comprehensive reporting to the service delivery and account manager
  • Attend monthly and quarterly service review meetings
  • Providing a senior level of technical support at the point of escalation

Preferred Qualifications:

  • Minimum of five years corporate AV support background
  • Ability to mentor, train, and develop team members
  • Knowledge of Audio-Visual systems and technologies
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.