Senior Account Manager

2 weeks ago


London, Greater London, United Kingdom Pareto Facilities Management Full time
Job Title: Senior Account Manager

Pareto Facilities Management is seeking a highly skilled and experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for delivering exceptional service to our clients, managing a team of direct reports, and driving business growth.

Key Responsibilities:
  • Manage day-to-day operations for key accounts across multiple sites, including direct ownership and delivery through direct reports.
  • Develop and maintain strong relationships with clients and Pareto FM teams.
  • Lead the operational and strategic delivery of facilities management contracts, focusing on innovation and exceeding customer contractual requirements.
  • Oversee and lead the management of projects, ensuring regular reporting and review is in place for all accounts.
  • Manage medium to large projects, including cost build-ups and program timelines.
  • Act as a Superuser for a defined system used within the company.
  • Manage relationships with significant subcontractors.
  • Act as part of the OOH call-out/response process.
Requirements:
  • 7+ years of suitable, recent, and relevant FM experience.
  • IWFM qualification (or similar) level 5 or above.
  • Minimum of IOSH Managing Safely qualified or equivalent.
  • Strong knowledge of FM service delivery across all services lines.
  • Excellent planning and organizational skills.
  • Excellent verbal, written communication, and presentation skills.
  • Strong IT skills.
  • Ability to manage own workload and work on own initiative.
  • Ability to work in a rapidly changing environment.
  • Comfortable challenging poor standards or behavior and implementing change.
  • Ability to work co-operatively with others to complete tasks and implement process improvements.
What We Offer:

Pareto Facilities Management offers a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to delivering exceptional service to our clients and are looking for talented individuals to join our team.



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