Senior Customer Service Team Lead
4 weeks ago
Farnborough is home to a leading fintech company seeking an experienced Senior Customer Service Team Lead. This role requires the successful candidate to oversee the day-to-day operations of the customer service team, ensuring that high standards are consistently met.
Responsibilities include working closely with the customer service management team to develop and implement strategies for continuous improvement, monitoring team performance, and identifying areas for growth and development. Additionally, you will be responsible for providing guidance and support to team members, managing conflicts and escalating issues when necessary.
This role offers a competitive salary, estimated at £27,040 per annum, based on industry standards in the Farnborough area. Other benefits include 31 days of annual leave, plus bank holidays, a workplace pension plan, and excellent company events. Furthermore, you will have access to ongoing learning and development opportunities, as well as family-friendly leave policies and enhanced maternity/paternity leave provisions.
To be successful in this role, you will need to possess exceptional leadership and communication skills, with experience in supervising teams in a contact centre environment. You must also be able to work effectively under pressure, remain calm in crisis situations, and prioritize tasks efficiently. If you are a motivated and organized individual who thrives in fast-paced environments, this could be the ideal opportunity for you.
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Customer Service Lead
5 days ago
Farnborough, United Kingdom Thrifty Car & Van Rental Full timeJob Title: Customer Service LeadEstimated Salary: £28,000 - £34,000 per annumAbout the RoleWe are seeking an experienced Customer Service Lead to join our team at Thrifty Car & Van Rental. In this role, you will be responsible for leading our customer service team and driving performance improvements to meet all branch KPI objectives.You will work closely...
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Customer Service Team Lead
4 weeks ago
Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full timeJob Overview:Mulberry Recruitment is seeking an experienced Customer Service Team Lead to join our team. As a key member of our contact centre, you will be responsible for supporting the Customer Service Team Managers to ensure excellent customer service and meeting department SLAs.Key Responsibilities:• Identify potential issues and communicate with the...
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Marshal and Customer Experience Specialist
4 weeks ago
Farnborough, Hampshire, United Kingdom Team Sport Full timeJob Title: Marshal and Customer Experience SpecialistAbout the Session:The Team Sport is seeking an enthusiastic and customer-focused individual to join their team as a Marshal and Customer Experience Specialist. In this role, you will be responsible for ensuring that customers have a positive experience at our events, including providing excellent customer...
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Customer Service Excellence Lead
1 month ago
Farnborough, Hampshire, United Kingdom Vodafone Full timeAbout VodafoneVodafone is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.We leverage cutting-edge technology to offer products and services that enhance communication and improve lives.Our hybrid working approach allows our people to work both in the office and at home, providing...
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Customer Service Team Leader
7 months ago
Farnborough, United Kingdom Mulberry Recruitment Full time**Customer Service Team Leader (Financial Services)** **Location: Farnborough** **Salary: £32,000** **Hours: Monday - Friday, 9am - 5.30pm** **Hybrid: 2 days WFH after probation is completed** This is a great opportunity for someone to grow their skill set while working and supporting some of our Senior Management Teams and service...
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Customer Service Specialist
1 month ago
Farnborough, United Kingdom Vodafone Full timeLocation: Either Farnborough, Newbury, Bristol + Hybrid Working Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: hours per week – Mon to Fri. *Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to...
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Senior Accountant Leader
3 weeks ago
Farnborough, Hampshire, United Kingdom Hays Senior Finance Full timeAbout the RoleWe are seeking a Senior Finance Manager to report into the Finance Director and drive performance in our highest profile divisions. As a key member of our finance team, you will lead a small team of experienced accountants and ensure that month-end activities are delivered accurately and on time. You will also work on performance packs, present...
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Customer Team Leader
6 months ago
Farnborough, United Kingdom Coop Full time**Customer Team Leader** - Location: 1-3 Queens Road, North Camp, Farnborough, GU14 6DJ- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: shifts will fall between 2.30pm and 11pm, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a customer team leader...
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Customer Service Operator
6 months ago
Farnborough, United Kingdom MSP Direct Sourcing Full time**Job title**: Customer Service Operator **Location**: Remote **Contract length**: 3 months with extension possible **Working hours**: Monday - Friday, flexible start and finish times **Pay rate**: £ 13.50 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Customer Service Operator on behalf of a...
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Lead Project Director
2 weeks ago
Farnborough, Hampshire, United Kingdom SENIOR SPIRIT OF ROSELLE PARK Full timeOverviewWe are a leading company in the field of energy transition and sustainability-driven projects. At SENIOR SPIRIT OF ROSELLE PARK, we foster a work environment that embraces Diversity, Equity, and Inclusion for all, resulting in creative solutions from diverse perspectives.
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Retail Senior Customer Assistant
6 months ago
Farnborough, United Kingdom Webrecruit Full timeFrimley Park Hospital, Surrey Overview Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer...
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Customer Service and Experience Specialist
4 weeks ago
Farnborough, Hampshire, United Kingdom Vodafone Full timeUnlock a Rewarding Career with VodafoneSalary: £55,000 - £65,000 per annum, depending on experienceLocation: Flexible working from home and office locations in Farnborough, Newbury, and BristolAbout the RoleAs a Customer Service and Experience Specialist at Vodafone, you will be responsible for delivering exceptional customer experiences and ensuring that...
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Customer Service Executive
6 months ago
Farnborough, United Kingdom Applause IT Full time**Customer Service Executive - Technology and Software Systems.** **Full time - Hybrid, 3 days in office, 2 days at home - Farnborough** **Circa £24,000 - £27,000 depending on experience + Fully Comprehensive Benefits and Career Development.** Applause IT are looking for a Customer Service Executive to join a market leading bespoke software solutions...
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Customer Service Consultant
6 months ago
Farnborough, United Kingdom Explore! Full timeExplore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. At the heart of all of this, is a passion to travel...
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Customer Team Member
6 months ago
Farnborough, United Kingdom Coop Full time**Customer Team Member** - Location: 36 - 40A Woburn Avenue, Farnborough, GU14 7EF- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- -...
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Customer Team Member
7 months ago
Farnborough, United Kingdom Coop Full time**Customer Team Member** - Location: 36 - 40A Woburn Avenue, Farnborough, GU14 7EF- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...
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Senior Service Team Leader Position
2 days ago
Farnborough, Hampshire, United Kingdom Halfords Full timeTake your leadership skills to the next level at Halfords, the UK's leading retailer of motoring and cycling products and services. As a Designate Centre Manager, you will support local centres, lead teams, and drive customer satisfaction. Our commitment to employee development and retention includes training schemes, hybrid training, and ATA & MOT Tester...
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Senior Retail Team Lead
5 days ago
Farnborough, United Kingdom Carl Dylan Resourcing Limited Full timeAbout the Role:We are seeking a highly skilled and experienced retail professional to join our team as an Assistant Store Manager. This role offers a unique opportunity for someone who is passionate about delivering excellent customer service and motivating their team to achieve exceptional results.Job Description:The successful candidate will be responsible...
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Customer Service Representative
4 weeks ago
Farnborough, Hampshire, United Kingdom Octane Recruitment Full timeAbout Our Client:Our client is a leading recruitment agency specialising in automotive, motor trade, engineering and OEM industries.We are recruiting across the UK for various roles including Service Advisor, Warranty Advisor, Warranty Administrator and more.If you are a highly skilled and experienced Service Advisor looking for a new challenge, please get...
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Farnborough, Hampshire, United Kingdom Leidos Full timeJob OverviewWe are seeking an experienced Capture Manager to join our Bid Team in the UK. The successful candidate will be responsible for leading capture teams to win complex services opportunities in the public sector.About the RoleThis is a challenging and rewarding opportunity for someone who thrives on working in a fast-paced environment with multiple...