Senior Customer Service Team Lead

4 weeks ago


Farnborough, United Kingdom Mulberry Recruitment Full time

Farnborough is home to a leading fintech company seeking an experienced Senior Customer Service Team Lead. This role requires the successful candidate to oversee the day-to-day operations of the customer service team, ensuring that high standards are consistently met.

Responsibilities include working closely with the customer service management team to develop and implement strategies for continuous improvement, monitoring team performance, and identifying areas for growth and development. Additionally, you will be responsible for providing guidance and support to team members, managing conflicts and escalating issues when necessary.

This role offers a competitive salary, estimated at £27,040 per annum, based on industry standards in the Farnborough area. Other benefits include 31 days of annual leave, plus bank holidays, a workplace pension plan, and excellent company events. Furthermore, you will have access to ongoing learning and development opportunities, as well as family-friendly leave policies and enhanced maternity/paternity leave provisions.

To be successful in this role, you will need to possess exceptional leadership and communication skills, with experience in supervising teams in a contact centre environment. You must also be able to work effectively under pressure, remain calm in crisis situations, and prioritize tasks efficiently. If you are a motivated and organized individual who thrives in fast-paced environments, this could be the ideal opportunity for you.



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