IT Helpdesk Expert
2 weeks ago
Company Overview:
Express Recruitment is proud to be supporting one of the UK's leading entertainment technology firms in their search for a 1st Line IT Helpdesk Analyst. As a key player in the industry, our client offers an exciting opportunity for a talented individual to join their expanding technical team.
Job Description:
- Assist the 1st Line helpdesk team with any technical queries
- Escalate complicated technical issues to the 2nd/3rd line team
- Log calls on the in-house CRM system
- Respond to issues raised via ticketing system
- Perform 1st line troubleshooting and attempt to identify root cause analysis
- Adhere to company processes and procedures to ensure customer standards are maintained
- Carry out ongoing training on internal, custom-built systems
Requirements:
- A minimum of 6 months experience in a retail or customer service environment
- Previous experience working within an IT environment is beneficial
- Excellent communication skills with customers and colleagues
- Ability to work in a fast-paced environment and meet deadlines
Benefits:
- A competitive salary of up to £24,000 per annum
- 25 days holiday plus bank holidays
- The ability to buy and sell up to 5 days holiday
- A pension scheme
- Full training
- A state-of-the-art gaming room
- Staff discounts
- An employee assistance programme
Contact Information:
Due to the large volume of applications we receive, we regret that we cannot contact every candidate personally.
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