IT Helpdesk Expert

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Express Recruitment Full time

Company Overview:

Express Recruitment is proud to be supporting one of the UK's leading entertainment technology firms in their search for a 1st Line IT Helpdesk Analyst. As a key player in the industry, our client offers an exciting opportunity for a talented individual to join their expanding technical team.

Job Description:

  • Assist the 1st Line helpdesk team with any technical queries
  • Escalate complicated technical issues to the 2nd/3rd line team
  • Log calls on the in-house CRM system
  • Respond to issues raised via ticketing system
  • Perform 1st line troubleshooting and attempt to identify root cause analysis
  • Adhere to company processes and procedures to ensure customer standards are maintained
  • Carry out ongoing training on internal, custom-built systems

Requirements:

  • A minimum of 6 months experience in a retail or customer service environment
  • Previous experience working within an IT environment is beneficial
  • Excellent communication skills with customers and colleagues
  • Ability to work in a fast-paced environment and meet deadlines

Benefits:

  • A competitive salary of up to £24,000 per annum
  • 25 days holiday plus bank holidays
  • The ability to buy and sell up to 5 days holiday
  • A pension scheme
  • Full training
  • A state-of-the-art gaming room
  • Staff discounts
  • An employee assistance programme

Contact Information:

Due to the large volume of applications we receive, we regret that we cannot contact every candidate personally.



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