2nd Line Support

7 hours ago

Kingston upon Hull, United Kingdom Principal IT Full time

Application Support Engineer (Hybrid) - £28,000 - Hull

Principal IT are working with a well-known construction management software company in Hull who provide IT services to businesses that are looking for an application support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

Based in Hull, you'll be the go-to IT expert working alongside the Customer Service teams, using your skills to help provide 1st and 2nd line support through our helpdesk over email and telephone.

Hyrbid role once appropriate training is completed, resulting in 3 days working in the office and 2 days working from home.

Key Responsibilities:

Initially providing non-technical user guidance which will develop into a technical role; investigating issues, running queries on the database and collating information to pass over to the Development team.
Onboarding customers which can include the creation of SQL scripts to import data.
Assist the team with producing training materials - FAQs, How-to Guides - writing and managing internal / external content - videos, online, etc.
Produce regular reports for management on support usage
Working with the Product Team (inc. Development team) to provide thoughtful customer feedback and be part of overall 'Roadmap' team
Liaising with 3rd parties to ensure product integration - existing and future productsRequirements:

Experience in a similar field, such as Software Application Support (desirable)
Technical knowledge (SQL, MySQL, database administration)
IT proficient with excellent working knowledge of MS Office, Email, online portals and conferencing systems
Great Interpersonal skills; whether it's helping a customer with an issue or explaining a problem internally, so a problem is sorted timely 'first-time'
Great communicator - written, presentation and verbal communication skills - you will be presenting and meeting (digital first approach)
Able to work independently with limited direct supervision but be a 'team-player'The Package:

If successful our client is offering a salary of £28,000, favourable holiday allowance, company pension scheme, life insurance & medical insurance.

How to Apply

If you are interested in hearing more about this application support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH

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