IT Infrastructure Engineer

18 hours ago


Burton upon Trent, Staffordshire, United Kingdom SF Technology Solutions Full time £30,000 - £35,000

**About the Role:**

SF Technology Solutions is seeking an IT Helpdesk Support Engineer to join our dynamic IT team. In this critical role, you will provide expert technical support to our global users, ensuring the smooth operation of our IT systems and contributing to the success of our organization.

**Key Responsibilities:**

  • Act as the primary point of contact for user hardware and software support.
  • Collaborate with the IT support team to deliver comprehensive support services.
  • Monitor the helpdesk ticketing system, prioritize issues, and respond promptly.
  • Work with colleagues to troubleshoot and resolve escalated technical problems.

**Requirements:**

  • Experience with 1st and 2nd line support, including remote troubleshooting and user guidance.
  • Strong networking skills, especially in TCP/IP protocol.
  • Experience in PC hardware installation and configuration.
  • Familiarity with software repackaging and deployment.
  • Proficiency with Windows operating systems.
  • Advanced knowledge of Microsoft applications (Dynamics, Azure, Active Directory, and Office 365 suite).

**Benefits Package:** Includes competitive salary, pension scheme, and professional development opportunities.



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