Public Services Liaison Officer
1 week ago
Job Overview
We are seeking an experienced Contact Centre Support Specialist to join our team in Cirencester. As a key member of our team, you will provide high-quality customer service support to our customers, responding to their queries and concerns in a timely and professional manner.
This is a permanent position, working 37 hours per week, with a competitive salary of £24,000 - £27,000 per annum, depending on experience.
In this role, you will be responsible for:
- Providing exceptional customer service through various communication channels, including phone, email and face-to-face interactions;
- Responding to customer enquiries and resolving issues in a timely and professional manner;
- Working collaboratively as part of a team to achieve business objectives;
- Maintaining accurate records of customer interactions and updates;
- Staying up-to-date with Council services and policies to provide informed responses to customer enquiries.
We offer a range of benefits, including opportunities for career development and progression, and a comprehensive training programme to support your success in this role.
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