Public Services Advisor

4 days ago


Cirencester, Gloucestershire, United Kingdom Publica Group Ltd Full time
About the Job

We're looking for a Public Services Advisor to join our team in Cirencester. As a key member of our contact centre, you'll provide exceptional customer service support to a wide range of customers.

As a Public Services Advisor, you'll be responsible for responding to customer enquiries on various services provided by the Council. You'll work collaboratively with colleagues to ensure timely resolution of customer issues.

Key responsibilities include:

  • Responding to customer inquiries via phone, email, or in-person
  • Providing accurate and helpful information about council services
  • Resolving customer complaints and concerns in a professional manner
  • Collaborating with colleagues to achieve team goals and objectives

Requirements:

  • Minimum 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above (Maths and English)
  • Outstanding ICT and keyboard skills, including ability to use multiple systems simultaneously
  • Experience in a fast-paced, high-volume customer-focused environment (e.g., contact centres)
  • Excellent active listening skills, demonstrating customer focus and understanding
  • Able to multitask and prioritise tasks effectively

What We Offer:

  • Flexible working arrangements (depending on the role)
  • 27 days paid annual leave (pro-rata if part-time) plus bank holidays and two volunteering days off per year
  • Pension scheme with 5% employer contribution
  • Employee Assistance Programme (24/7) for positive, preventative, and supportive advice and counselling
  • Cycle to work scheme
  • Salary sacrifice car lease scheme with significant tax and NI savings for electric cars
  • Generous sickness cover above statutory entitlements
  • Additonal income protection (50% salary for up to 5 years due to sickness or injury)
  • Life assurance (4 times annual salary)

Estimated Salary: £26,178 - £26,720 per annum.



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