Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Engineer to join our team in Epsom. As a Technical Support Engineer, you will provide expert support to end users, resolving complex incidents and processes related to IT and security.
Key Responsibilities- Provide technical support to end users via telephone, email, and ticketing system
- Resolve complex incidents and processes related to IT and security
- Assist 1st and 2nd line engineers in escalated incidents
- Administer and maintain the corporate estate, including workstations, O365, SaaS applications, and Azure
- Project-based work, security patching, and mentoring
You have experience working in a service desk environment in a 3rd line support function, acting as an escalation point. You have experience with desktop and server operating systems, Windows, O365, and a good knowledge of Azure. You have a good knowledge of Virtualisation and VMWare, scripting experience using Bash or PowerShell, system administration and networking experience, and experience in an ITIL driven environment.
What We Offer- Competitive salary (up to £50k)
- Pension (up to 10% contribution)
- 25 days holiday
- Private Healthcare
- Life Assurance
- Company bonus
- Professional study support
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