Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Engineer to join our team in Epsom. As a 3rd line support specialist, you will provide expert technical support to end users, resolving complex incidents and processes related to IT and security.
About the RoleAs a Technical Support Engineer, you will be responsible for:
- Providing expert technical support to end users via telephone, email, and ticketing system
- Assisting 1st and 2nd line engineers in escalated incidents
- Administering and maintaining the corporate estate, including workstations, O365, SaaS applications, and Azure
- Project-based work, security patching, and mentoring
We are looking for a candidate with:
- Experience working in a service desk environment in a 3rd line support function
- Experience with desktop and server operating systems, Windows, O365
- Good knowledge of Azure
- Good knowledge of Virtualisation and VMWare
- Scripting experience using Bash or PowerShell
- System administration and networking experience
- Experience in an ITIL driven environment
- Excellent communication and collaboration skills
We offer a competitive salary (up to £50k) plus benefits, including:
- Pension (up to 10% contribution)
- 25 days holiday
- Private Healthcare
- Life Assurance
- Company bonus
- Professional study support
We are an equal opportunities employer and welcome applications from diverse candidates. Apply now to find out more about this exciting opportunity.
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