Technical Support Specialist

1 month ago


Epsom, Surrey, United Kingdom client server Full time
Technical Support Engineer (3rd line Windows O365 Azure)

We are seeking a highly skilled Technical Support Engineer to join our team in Epsom. As a 3rd line support specialist, you will provide expert technical support to end users, resolving complex incidents and processes related to IT and security.

About the Role

As a Technical Support Engineer, you will be responsible for:

  • Providing expert technical support to end users via telephone, email, and ticketing system
  • Assisting 1st and 2nd line engineers in escalated incidents
  • Administering and maintaining the corporate estate, including workstations, O365, SaaS applications, and Azure
  • Project-based work, security patching, and mentoring
About You

We are looking for a candidate with:

  • Experience working in a service desk environment in a 3rd line support function
  • Experience with desktop and server operating systems, Windows, O365
  • Good knowledge of Azure
  • Good knowledge of Virtualisation and VMWare
  • Scripting experience using Bash or PowerShell
  • System administration and networking experience
  • Experience in an ITIL driven environment
  • Excellent communication and collaboration skills
What We Offer

We offer a competitive salary (up to £50k) plus benefits, including:

  • Pension (up to 10% contribution)
  • 25 days holiday
  • Private Healthcare
  • Life Assurance
  • Company bonus
  • Professional study support

We are an equal opportunities employer and welcome applications from diverse candidates. Apply now to find out more about this exciting opportunity.



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