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Customer Service Representative
2 months ago
We are seeking a skilled and customer-focused individual to join our dynamic Contact Centre team at Barretts Group. As a Customer Service Representative, you will be responsible for handling inbound calls related to vehicle enquiries, assisting clients in scheduling appointments, and providing accurate and comprehensive information about our products, services, and warranty coverage.
You will be responsible for:
- Inbound Call Handling: Answer incoming calls within a timely manner, listen actively to customer inquiries, and provide accurate information regarding vehicle aftersales services, warranty coverage, and related matters.
- Customer Engagement: Build rapport with customers, understand their needs, and provide exceptional customer service to enhance their experience.
- Service Scheduling: Assist customers in scheduling service appointments based on their needs and availabilities while coordinating with the service teams to ensure efficient allocation of appointments.
- Issue Resolution: Identify and address customer issues and concerns in a timely and efficient manner.
- Product Knowledge: Stay updated on the company's products and services to provide accurate information.
- Collaboration: Maintain good working relationships with other departments such as Aftersales and Sales.
Additional responsibilities may include:
- Updating and maintaining customer information accurately in the customer relationship management system.
- Following company policies and guidelines, including GDPR and Data protection.
- Performing other administrative duties as required by management.
This is a full-time position with a 42.5-hour workweek, Monday to Friday, with a 1-hour lunch break and occasional Saturdays on a rotational basis.
Barretts offers a range of benefits, including:
- 32 days annual holiday (includes 8 bank holiday days) pro-rata for part-time employees.
- Welcome pack and company induction.
- Discounted servicing and parts across the Group.
- Annual staff social events.
- State-of-the-art working environment.
- Paperless environment, including electronic clocking, write-ups, and resources.
About Barretts:
Barretts is a family-owned and operated business with over 100 years of experience in the motor industry. We pride ourselves on customer service and have a unique, personal, and first-class customer service approach. We combine traditional values with the latest technology to provide an exceptional customer experience.
