Customer Service Specialist

2 days ago


Kendal, Cumbria, United Kingdom TRS Consulting Full time
Role Overview
TRS Consulting is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for the service, installation, repair, and general maintenance of advanced sterilisation and endoscope washer disinfectors.

Key Responsibilities
  1. Provide exceptional customer service and support to clients in the medical and laboratory sectors.
  2. Install, repair, and maintain sterilisation systems, washer disinfectors, and autoclaves.
  3. Collaborate with cross-functional teams to resolve technical issues and improve product performance.
  4. Stay up-to-date with industry developments and advancements in sterilisation technology.
  5. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.

Requirements
To be considered for this role, you must have:
  1. A strong background in field service or technical support.
  2. Previous experience working on endoscope washers, medical / laboratory autoclaves, sterilisation systems, or washer disinfectors.
  3. A HTM, STM, or WTM qualification.
  4. Excellent communication and interpersonal skills.
  5. An interest in IT and ability to learn new technologies.

About the Company
TRS Consulting is a well-established supplier of specialist medical and laboratory equipment. They are a market leader in the healthcare, life sciences, pharmaceutical, and industrial market sectors, renowned for their innovative products and support services.

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