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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer service function, you will be responsible for delivering exceptional customer experiences, handling a variety of tasks, and contributing to the smooth operation of our customer service functions.
Key Responsibilities:
- Customer Service: Efficiently process and manage customer orders from entry to delivery, address general customer enquiries, and resolve specific issues.
- Order Management: Coordinate with external warehouse providers and delivery/haulage companies to ensure timely and accurate order fulfillment.
- Support Functions: Assist account and product managers, support the improvement of current practices, and contribute to the continuous development of the role.
- Office Operations: Perform office-related tasks, handle the picking, packing, and dispatching of sample and small orders from our warehouse.
- Stock Management: Assist in stock takes and other tasks as the role and business evolve.
Requirements:
- Customer Service Skills: Strong customer service and communication skills, polite and effective phone manner.
- Experience: Experience in customer service is advantageous, along with experience of working within an office environment.
- Technical Skills: Computer literacy with proficiency in Excel and Word, experience with SAP is preferred but not essential.
- Personal Qualities: Keen attention to detail, ability to prioritize and organize, analytical and proactive problem-solving skills, calm and helpful approach to all customer interactions.
- Teamwork: Ability to work effectively within a team and independently, eagerness to learn new skills and adapt to changes in the role.
Benefits:
- Competitive Package: 25 days holiday plus bank holidays, pension, and discount on all products.
- Supportive Environment: Opportunity to work in a passionate team, supportive work environment that values initiative and dedication.
