Customer Service Representative

11 hours ago

Kendal, Cumbria, United Kingdom Reed Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a key member of our customer service functions, you will be responsible for delivering exceptional customer experiences, handling a variety of tasks from order processing to problem-solving, and contributing to the smooth operation of our customer service operations.

Key Responsibilities:
  • Efficiently process and manage customer orders from entry to delivery.
  • Address general customer enquiries and resolve specific issues.
  • Coordinate with external warehouse providers and delivery/haulage companies.
  • Support account and product managers, assisting them as needed.
  • Cultivate excellent relationships with all external customers.
  • Contribute to the improvement of current practices and the continuous development of the role.
  • Perform office-related tasks and handle the picking, packing, and dispatching of sample and small orders from our Kendal warehouse.
  • Assist in stock takes and other tasks as the role and business evolve.
Requirements:
  • Strong customer service and communication skills.
  • Polite and effective phone manner.
  • Experience in customer service is advantageous along with experience of working within an office environment.
  • Computer literacy with proficiency in Excel and Word.
  • Experience with SAP is preferred but not essential.
  • Keen attention to detail with the ability to prioritise and organise.
  • Analytical and proactive problem-solving skills.
  • A calm and helpful approach to all customer interactions.
  • Eagerness to learn new skills and adapt to changes in the role.
  • Ability to work effectively within a team and independently.
  • A clean driving licence.
Benefits:
  • 25 days holiday plus bank holidays, pension and discount on all products.
  • Opportunity to work in a passionate team.
  • Supportive work environment that values initiative and dedication.

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