Service Delivery Analyst

11 hours ago

London, Greater London, United Kingdom White & Case Full time
About the Role

We are seeking a highly skilled Service Delivery Analyst to join our Global Operations team. As a key member of our team, you will play a critical role in supporting the delivery of exceptional service to our clients.

Key Responsibilities
  • Data Analysis: Utilize data sets to analyze service volumes, quality, and cost, informing global operations and driving future strategies.
  • Insights and Innovation: Provide commentary on data trends and their impact on current delivery models and service success, identifying opportunities for improvement.
  • Service Delivery Excellence: Contribute to the development of better service delivery methods, leveraging firm-wide tools, dashboards, and automation to drive efficiency and effectiveness.
  • Communication and Collaboration: Ensure clear, well-presented, and current information for Document Services, Translations, Travel Services, and Print Standards, working closely with colleagues and vendors across functions and locations.
  • Global and Cross-Cultural Perspective: Balance consistency and variances in global service delivery, analyzing data to inform strategic decisions.
Requirements and Qualifications
  • 2+ years in a data or analyst role
  • Proficiency in Microsoft Office tools and skilled in Microsoft Excel for analysis, including tables, graphs, and pivot tables
  • Excellent written English for professional reports, presentations, and business cases; effective communication and interpersonal skills, confident with all stakeholder levels globally
  • Strong organizational skills to manage plans, projects, and initiatives, including 'managing up'
  • Preferred experience in gathering requirements and delivering reporting, analytical projects, and advanced BI opportunities like predictive models
  • Reliable, self-motivated, and driven for high standards and improvement; agile in working with colleagues and vendors across different time zones
  • International and cross-cultural work experience
About White & Case

White & Case is a global law firm with a long history of serving leading companies, financial institutions, and governments worldwide. Our firm is committed to creating a diverse and inclusive workplace, and we are proud to be a Disability Confident (Committed) Employer.

What We Offer

When you join us, you'll be working directly with partners, business leaders, and many other inspiring colleagues across our global network of offices. We offer a flexible range of benefits, services, and programs designed to help support your lifestyle requirements, including private medical insurance, pension plan, yearly wellbeing fund, and more.

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