Service Delivery Analyst

7 days ago

London, Greater London, United Kingdom White & Case Full time

About the Role

We are seeking a highly skilled Service Delivery Analyst to join our Global Operations team at White & Case. As a key member of our team, you will play a critical role in supporting the delivery of exceptional service to our clients and stakeholders.

Key Responsibilities

  • Data Analysis and Insights: Utilize data sets to analyze service volumes, quality, and cost, providing valuable insights to inform global operations and drive future strategies.
  • Service Delivery Excellence: Collaborate with colleagues and vendors to develop and implement best practices, ensuring seamless service delivery and continuous improvement.
  • Communication and Collaboration: Ensure clear, well-presented, and current information is available for Document Services, Translations, Travel Services, and Print Standards, fostering effective communication and collaboration across functions and locations.
  • Vendor Management and Relationship Building: Develop and maintain strong relationships with vendors, ensuring excellent service delivery and meeting the diverse needs of the Firm.
  • Business Acumen and Global Perspective: Demonstrate a deep understanding of the Firm's business model and user requirements, applying this knowledge to drive service delivery excellence and innovation.
  • Collaboration and Teamwork: Work closely with colleagues and vendors across functions and locations to deliver analysis, reports, presentations, and service improvements, promoting a culture of collaboration and teamwork.

Requirements and Qualifications

  • 2+ years of experience in a data or analyst role
  • Proficiency in Microsoft Office tools, including Microsoft Excel for analysis
  • Excellent written English for professional reports, presentations, and business cases
  • Strong organizational skills to manage plans, projects, and initiatives
  • Preferred experience in gathering requirements and delivering reporting, analytical projects, and advanced BI opportunities
  • Reliable, self-motivated, and driven for high standards and improvement
  • International and cross-cultural work experience

About White & Case

White & Case is a global law firm with a long history of excellence in serving leading companies, financial institutions, and governments worldwide. Our Firm is committed to creating a diverse and inclusive workplace, and we are proud to be a Disability Confident Employer.

What We Offer

We offer a flexible range of benefits, services, and programs designed to support your lifestyle requirements, including private medical insurance, pension plan, yearly wellbeing fund, and more.

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