Automotive Service Advisor

2 days ago


Oldbury, United Kingdom Sytner Group Full time
About the Role
Sytner Group is seeking an enthusiastic Service Advisor to join our team at Sytner Oldbury. This exciting opportunity allows you to deliver exceptional customer care and be the vital link between customers and the workshop. You will inform and consult on vehicle servicing, keeping the customer updated at every stage while answering their questions or queries.
You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles are ready on time. Additionally, you will have the ability to provide the best advice on our products and services to our customers.
This challenging role prioritizes customer care above all else. You'll take the time to engage with people, build genuine rapport, and identify exactly what our customers want and need.
We operate a variety of flexible patterns which can include weekends to ensure we provide our customers with the highest possible levels of service.
About You
No prior experience is necessary; we welcome applications from individuals with a willingness to learn and progress. Our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW support your career growth.
Ideal candidates will possess excellent organisational and administrative skills along with good attention to detail. A strong customer service background is beneficial as you will be delivering high levels of customer satisfaction in a busy environment. Working knowledge of Kerridge would be advantageous but not essential.
Why Sytner?
Sytner Group offers an industry-leading benefits package, including enhanced holiday entitlement (33 days inc. bank holidays), maternity, paternity, and adoption pay, career development opportunities, recognition of long service, discounted car schemes, and more.

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