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Customer Service Representative

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor - French. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.

Key Responsibilities:

  • Provide outstanding customer service across multiple channels, including telephone, email, and social media
  • Act as a brand ambassador, promoting our products and services to customers
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Identify and resolve customer complaints in a timely and professional manner

Requirements:

  • Fluent in French and excellent communication skills
  • Previous experience in a customer-facing role, preferably in a luxury or retail environment
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and attention to detail
  • Flexibility to work a variety of shifts, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a world-renowned brand

Language: French