IT Infrastructure Specialist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Swift Recruitment Full time

Job Summary

We are seeking a skilled IT Support Technician to join our team at Swift Recruitment. The ideal candidate will provide technical assistance and support to our clients, being a key part of our business.

Duties

  • To provide an excellent level of 1st and 2nd line Support
  • To monitor, maintain, test and troubleshoot key business systems, desktop software, desktop hardware and telephony
  • To be responsible for the implementation, integrity, security, and operation of the College desktop IT infrastructure.
  • To contribute to technical projects involving desktop systems, and key business systems.
  • To identify opportunities for service and systems improvement, and plan workload to facilitate these.
  • To specify, develop and maintain accurate and up to date system documentation for the College's IT systems and procedures.
  • To collaborate with, co-ordinate and develop strong working relationships with outside agencies e.g. University Information Services and external project partner

Qualifications

  • Experience supporting a Microsoft desktop infrastructure (Essential)
  • Knowledge of Microsoft 365, Entra, and associated applications and tools. (Essential)
  • Experience as part of a professional IT support team.
  • (Highly desirable) Experience of IT incident, change and problem management. (Desirable)
  • Experience of using a service management tool
  • (Desirable) Experience administering VOIP phone systems. (Desirable)

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity in IT Support



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