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Customer Service Representative
2 months ago
About Us
Sanctuary Group is a leading provider of care services, dedicated to enriching the lives of our residents and staff. Our mission is to deliver exceptional care and support, while fostering a positive and inclusive work environment.
Job Summary
We are seeking a highly skilled and customer-focused Receptionist to join our team at Lake View Residential Care Home. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting the care team.
Key Responsibilities
- Provide exceptional customer service to residents, relatives, and visitors, responding to queries and resolving issues in a professional and courteous manner.
- Manage administrative tasks, including answering phone calls, responding to emails, and maintaining accurate records.
- Support the care team by providing information, assistance, and resources as needed.
- Develop and maintain strong relationships with residents, relatives, and colleagues, promoting a positive and inclusive work environment.
- Contribute to the overall success of the care home by participating in quality improvement initiatives and suggesting ideas for improvement.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, relatives, and colleagues.
- Strong administrative skills, including proficiency in Microsoft Office and ability to learn new systems quickly.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
- Commitment to delivering exceptional customer service and supporting the care team.
What We Offer
- A competitive salary and benefits package, including occupational sick pay, confidential employee advice service, and wellbeing resources.
- Opportunities for growth and development, including comprehensive training and internal career opportunities.
- A supportive and inclusive work environment, with a focus on employee wellbeing and job satisfaction.
- Access to exclusive discounts and rewards through our e-hub platform.
- A contributory pension plan and life assurance.