Incident Response Lead
1 week ago
We are currently seeking a seasoned Incident Response Lead for our team at Blackapple Solutions Ltd. In this key role, you will ensure seamless day-to-day operations by expertly handling complex technical issues.
Key Responsibilities:
- Direct reporting to the IT Operations Manager.
- Enhance Major Incident response strategies.
- Active participation in the rotation of on-call duties for after-hours incidents.
- Timely submission of Major Incident Reports.
- Problem management integration through pattern analysis from Major Incidents.
Principal Accountabilities:
- Critical evaluation of incident response processes.
- Effective co-ordination of crisis resolutions.
- Levelling-up of technical skills for expedited incident management.
- Elucidating findings from incident reports to formulate informed solutions.
Requirements:
- Superior organisational and interpersonal skills.
- Demonstrated excellence in incident management.
- High degree of self-drive and customer satisfaction orientation.
- Current security clearances required.
Qualifications and Experience:
- Established knowledge base in IT infrastructure.
- Advanced comprehension of IT architectural frameworks.
- Understand how high-stakes incidents affect operations.
- ITIL Intermediate level certification advantageous.
- Preferably hold experience in airport environments.
This well-compensated position includes an annual salary range of £45,000 to £60,000 based on relevant experience. We commit to maintaining your confidentiality under EEO laws.
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IT Major Incident Manager
1 week ago
Crawley, West Sussex, United Kingdom Blackapple Solutions LLC Full timeJob OverviewWe are seeking an experienced IT Major Incident Manager to join our team at Blackapple Solutions Ltd. Based in Crawley, England, this contract position is ideal for a professional with strong technical skills and excellent communication abilities.Key Responsibilities:Report directly to the IT Operations Manager.Analyze and improve current Major...
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Tech Problem Solver
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Technical Field Support Specialist
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Senior IT Field Support Specialist
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Senior Emergency Resilience Manager
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