Incident Response Lead

2 weeks ago


Crawley, West Sussex, United Kingdom Blackapple Solutions LLC Full time
Job Summary

We are currently seeking a seasoned Incident Response Lead for our team at Blackapple Solutions Ltd. In this key role, you will ensure seamless day-to-day operations by expertly handling complex technical issues.

Key Responsibilities:

  1. Direct reporting to the IT Operations Manager.
  2. Enhance Major Incident response strategies.
  3. Active participation in the rotation of on-call duties for after-hours incidents.
  4. Timely submission of Major Incident Reports.
  5. Problem management integration through pattern analysis from Major Incidents.

Principal Accountabilities:

  1. Critical evaluation of incident response processes.
  2. Effective co-ordination of crisis resolutions.
  3. Levelling-up of technical skills for expedited incident management.
  4. Elucidating findings from incident reports to formulate informed solutions.

Requirements:

  1. Superior organisational and interpersonal skills.
  2. Demonstrated excellence in incident management.
  3. High degree of self-drive and customer satisfaction orientation.
  4. Current security clearances required.

Qualifications and Experience:

  1. Established knowledge base in IT infrastructure.
  2. Advanced comprehension of IT architectural frameworks.
  3. Understand how high-stakes incidents affect operations.
  4. ITIL Intermediate level certification advantageous.
  5. Preferably hold experience in airport environments.

This well-compensated position includes an annual salary range of £45,000 to £60,000 based on relevant experience. We commit to maintaining your confidentiality under EEO laws.



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