Incident Response Lead
2 weeks ago
We are currently seeking a seasoned Incident Response Lead for our team at Blackapple Solutions Ltd. In this key role, you will ensure seamless day-to-day operations by expertly handling complex technical issues.
Key Responsibilities:
- Direct reporting to the IT Operations Manager.
- Enhance Major Incident response strategies.
- Active participation in the rotation of on-call duties for after-hours incidents.
- Timely submission of Major Incident Reports.
- Problem management integration through pattern analysis from Major Incidents.
Principal Accountabilities:
- Critical evaluation of incident response processes.
- Effective co-ordination of crisis resolutions.
- Levelling-up of technical skills for expedited incident management.
- Elucidating findings from incident reports to formulate informed solutions.
Requirements:
- Superior organisational and interpersonal skills.
- Demonstrated excellence in incident management.
- High degree of self-drive and customer satisfaction orientation.
- Current security clearances required.
Qualifications and Experience:
- Established knowledge base in IT infrastructure.
- Advanced comprehension of IT architectural frameworks.
- Understand how high-stakes incidents affect operations.
- ITIL Intermediate level certification advantageous.
- Preferably hold experience in airport environments.
This well-compensated position includes an annual salary range of £45,000 to £60,000 based on relevant experience. We commit to maintaining your confidentiality under EEO laws.
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IT Major Incident Manager
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