Customer Service Account Manager

4 days ago


Bristol, Bristol, United Kingdom Reed Full time
Job Description

We are seeking a skilled Client Services Estimator to join our team at Reed. This role is ideal for someone with exceptional customer service skills or account management experience. A background in the print industry is advantageous but not essential for candidates who excel in customer relations.

Key Responsibilities:
  • Manage key accounts and provide estimates for print jobs as required.
  • Engage with key customers to understand their print needs and requirements.
  • Address any customer service questions and queries throughout the process.
  • Oversee customer projects from inception to completion, ensuring a seamless experience.
  • Maintain strong relationships with clients and provide outstanding customer service.
Required Skills & Qualifications:
  • Exceptional customer service or account management experience.
  • Background in the print industry is beneficial but not mandatory.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple accounts and projects simultaneously.
  • Proficiency in managing customer relationships and ensuring customer satisfaction.
Benefits:
  • Competitive salary of £28,000 per annum.
  • Office-based role with standard working hours for work-life balance.
  • Opportunity to work in a dynamic and supportive environment.
  • Chance to manage key accounts and make a significant impact on customer experience.


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