Clinical Support Officer
1 week ago
Company Overview
Manchester University NHS Foundation Trust is one of the largest NHS Trusts in England, with a turnover of £2.6 billion. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
We bring together 10 hospitals & community services from across Manchester, Trafford & beyond, championing collaborative working & transformation. Our 28,000 workforce is encouraged to pursue their most ambitious goals.
About the Role
This Administrative Services Coordinator position is a highly motivated and enthusiastic clerical officer role providing reception and administrative support to a busy Sexual Health, Contraception and HIV department.
The successful candidate will have a good standard of general education, previous experience of dealing with patients or customers, and a good level of computer literacy.
Main Duties
- Greet all visitors attending the reception area, ascertain their requirements and respond accordingly.
- Clarify demographics for every patient contact face-to-face and via telephone, ensuring systems are updated regularly.
- Enter clinic attendances and outcomes onto INFORM within identified timescales and standards.
- Maintain the reception and waiting area to an orderly state at all times.
- Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary.
Requirements
- Knowledge of general office procedures.
- Educational Qualifications: Good general standard, including Maths & English.
- Experience in Administration/Computers/Database/Customer Service.
- Communication skills, both written and verbal.
- Hospital experience.
Salary and Benefits
The estimated salary for this role is around £20,000 - £25,000 per annum. As an employee of Manchester University NHS Foundation Trust, you can expect a range of benefits, including pension scheme, annual leave, and opportunities for career development.
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