Customer Service Representative
5 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our inbound customer service department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Customer Service
- Provide timely and effective responses to customer inquiries and concerns
- Resolve customer issues in a professional and courteous manner
- Identify and implement process improvements to enhance customer satisfaction and operational performance
- Communication
- Communicate effectively with customers, colleagues, and management to ensure seamless service delivery
- Active listening and questioning skills to diagnose customer issues
- Problem-Solving
- Analyze customer data and system information to resolve issues
- Investigate and interpret data to identify trends and areas for improvement
- Product Knowledge
- Stay up-to-date with product information and marketing initiatives
- Promote products and services to customers in line with marketing input
- Performance Management
- Monitor and review own performance statistics to identify areas for improvement
- Take responsibility for personal development and continuous learning
Working Hours
We offer a full-time position with 37 hours per week, working a variety of shifts including weekends. Our rota is published 6 weeks in advance to ensure you have a clear understanding of your working schedule.
Pay and Benefits
You will be paid £13.60 per hour, paid weekly every Friday. We offer a competitive salary and benefits package, including opportunities for career development and growth.
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