Operational Excellence Specialist

2 weeks ago


Lincoln, Lincolnshire, United Kingdom Carers First Full time
Carers First Quality and Insight Position

We are seeking a highly motivated individual to lead our quality management initiatives in Lincolnshire.

About the Role:
  • Develop and implement a Quality Management Framework aligned with the Lincolnshire County Council Framework, ensuring seamless integration across teams.
  • Deliver comprehensive training and support to onboard staff teams across Lincolnshire, fostering a culture of excellence and continuous improvement.
  • Spearhead the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001 to measure team impact, driving data-driven decision making.
  • Maintain overall responsibility for monitoring strengths and areas for improvement across Lincolnshire, providing actionable insights to inform business strategies.
Key Requirements:
  • A self-motivated individual with experience using CRM systems (Mosaic, BlueBox, Power Bi), demonstrating expertise in data analysis and interpretation.
  • Ability to develop and implement quality systems, collate and analyze data, and make recommendations for performance improvement, driving tangible results.
  • Excellent written, analytical, listening, and verbal communication skills, with a proven track record of building positive relationships with colleagues and stakeholders.
  • Experience planning and delivering workshops, networking with agencies, and cultivating a collaborative work environment.
What We Offer:
  • Flexible working options, including remote work, promoting work-life balance and employee well-being.
  • Comprehensive training and development opportunities to enhance your career, addressing skill gaps and fostering growth.
  • A competitive annual leave entitlement, allowing you to recharge and maintain productivity.
  • An attractive salary range of £50,000 - £60,000 per annum, commensurate with experience and qualifications.
  • Access to a workplace pension scheme, supporting your long-term financial security.
  • An employee assistance program, offering confidential support and resources to manage personal and professional challenges.
  • The Benevolent Healthcare package, prioritizing employee health and wellbeing.


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