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Front of House Team Leader

2 months ago

Cambridge, United Kingdom Wells & Co. Careers Full time

Job Summary:

We are seeking a highly motivated and experienced Front of House Team Leader to join our team at Wells & Co. Careers. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and leading our team to achieve high standards of service and quality.

Key Responsibilities:

  • Customer Experience: Take ownership of the customer journey, ensuring every guest has a memorable and enjoyable experience.
  • Team Leadership: Lead and motivate our front of house team to achieve high standards of service, quality, and teamwork.
  • Service Standards: Ensure all service standards are met, including accurate orders, payments, and receipts.
  • Menu and Drinks Recommendations: Confidently recommend menu and drinks offerings to customers, showcasing our expertise and passion for food and beer.
  • Incident Reporting: Observe service and standards, reporting any incidents or issues to ensure prompt resolution.

Requirements:

  • Leadership Experience: Previous leadership experience in a hospitality or customer-facing environment.
  • Passion for Food and Beer: Enthusiasm and passion for food and beer, with a deep understanding of our menu offerings.
  • Customer Service: Excellent customer service skills, with the ability to deliver in a fast-paced and pressurized environment.
  • Results-Driven: A results-driven and ambitious individual, keen to develop their career and the careers of their team members.