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Front of House Team Leader

1 month ago

Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

At Wells & Co Managed, we're proud to offer a unique opportunity for a talented and motivated Front of House Team Leader to join our team. As a key member of our hospitality team, you'll be responsible for delivering an exceptional customer experience and leading our team to achieve outstanding service standards.

Key Responsibilities:
  • Lead the customer journey, ensuring a seamless and memorable experience for our guests
  • Work closely with kitchen staff to ensure accurate orders and efficient service
  • Manage payments and receipts, ensuring accuracy and attention to detail
  • Confidently recommend menu and drinks offerings, showcasing our unique products
  • Monitor service standards and report any incidents or issues, ensuring a safe and enjoyable environment for our guests
  • Develop and lead a high-performing team, fostering a culture of excellence and teamwork
Requirements:
  • Previous leadership experience in a hospitality or customer-facing environment
  • Passion for delivering exceptional customer service and a commitment to teamwork
  • Ability to work in a fast-paced and pressurized environment, remaining calm and composed under pressure
  • Ambition to develop your career and the careers of your team members, driving growth and success