Assistant Manager

4 days ago


Bishop's Castle, Shropshire, United Kingdom Tenpin Ltd Full time

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Tenpin Ltd. As a key member of our management team, you will be responsible for ensuring our customers have a great time when they visit us.

Key Responsibilities

  • Assume day-to-day responsibility for the operational management of the centre, ensuring seamless delivery of our services and exceptional customer experience.
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service, driving sales growth and customer loyalty.
  • Lead the team by example, ensuring everyone works together effectively to achieve our business objectives.
  • Support the delivery of the company strategy, working closely with other managers to achieve all budgets, targets, and KPIs.
  • Deputise in the absence of the Deputy Manager, taking ownership of the centre's operations and ensuring continuity of service.
  • Undertake ownership for own training and development to grow into the future role of Deputy Manager, driving personal and professional growth.
  • Provide support to the team in various departments as and when required, ensuring effective communication and collaboration.
  • Take responsibility for ensuring that all policies, procedures, controls, and compliance areas are adhered to on a daily basis, maintaining a safe and healthy working environment.

Requirements

  • Minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail.
  • Passionate about delivering exceptional customer service, with a proven track record of driving sales growth and customer loyalty.
  • Experience in leading and developing large teams, with a strong focus on employee engagement and retention.
  • Full of determination, enthusiasm, and patience, with a strong work ethic and ability to work under pressure.
  • Ambitious and wanting to progress, with a desire to take on new challenges and responsibilities.

What We Offer

  • Industry-leading bonus scheme, recognizing and rewarding outstanding performance.
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays), providing a healthy work-life balance.
  • Enhanced Maternity, Paternity, Adoption leave, supporting our employees through life's milestones.
  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors, providing exclusive benefits and perks.
  • Free Bowling for family and friends, promoting a fun and social work environment.
  • Free Food (when working 6 hours or more), providing a convenient and cost-effective meal option.
  • Medicash Health Care Cash Back Scheme, supporting our employees' health and wellbeing.
  • Employee Assistance Programme, providing confidential support and guidance.
  • Free counselling, promoting mental health and wellbeing.
  • Life assurance - 4 x annual salary, providing peace of mind and financial security.
  • A day off for your birthday, celebrating our employees' special day.
  • Long Service Awards, recognizing and rewarding our employees' dedication and loyalty.

Career Development

If you are looking for career development and growth, Tenpin Ltd is a great place to start. We continually strive to develop our network of impressive and highly successful sites, recognizing great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.



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