Technical Support Assistant

5 days ago


Kettering, United Kingdom Interaction Recruitment Full time
Our client, a leading company in the weighing machine industry, is seeking a Technical Support Assistant to join their team.

About the Company

Our client is a well-established company trading for over 40 years in the weighing machine industry for selling, servicing, repairing and calibrating. They are seeking a highly motivated and customer-focused individual to fill the position of Technical Support Assistant.


Job Description
  • Maintaining records of service visits and calibrations;
  • Providing quotations for Sales & Service customers;
  • Processing sales and service quotations, orders, pro formas, and invoices using Sage 50 software.

Requirements
  • Prior experience working in a similar role involving service administration, ideally in a technical environment;
  • Strong IT proficiency, with good knowledge of MS Office, particularly Outlook, Word, and Excel;
  • Experience with Sage 50 or equivalent is essential;
  • Experience of ACT CRM system or similar is an advantage;
  • Excellent attention to detail;
  • Excellent communication and customer service skills, both verbally and in writing;
  • Enjoys working as part of a collaborative team.

This is a fantastic opportunity to develop your career in a company that prioritises customer satisfaction and quality products.

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