Front of House Team Lead

18 hours ago


York, York City, United Kingdom HC One Full time
Job Description

The Front of House Manager position at Woodthorpe Lodge is a varied and busy role, requiring a dynamic and enthusiastic individual with a keen eye for detail who thrives in a fast-paced environment.

You'll be the first point of contact for new residents looking to join our community, handling rotas, timesheets, and administrative tasks with ease. Experience in care isn't necessary, as we provide comprehensive training to ensure you're equipped to deliver exceptional customer care.

This role offers scope for growth and development, with opportunities to progress into regional and national positions within the company.

Required Skills and Qualifications
  • Ownership Mindset: You'll be proactive, taking initiative and possessing the ability to own your role. You'll be committed to excellence and take pride in delivering high-quality work.
  • Customer-Focused: You'll have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature will make you a great advocate for our residents and relatives.
  • Administrative Skills: You'll be highly organized, detail-oriented, and efficient in managing multiple tasks. Your administrative expertise will ensure our care home runs smoothly and efficiently.
  • Relationship Builder: You'll have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills will make you a valuable team player.
  • Sales Savvy: You'll have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team's growth objectives.


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