Restaurant Team Lead

4 days ago


York, York City, United Kingdom Lucia Full time

The Front of House Manager is responsible for the smooth operation of the restaurant. This role involves managing a team of bartenders, hosts, and servers. Key responsibilities include leading by example, communicating effectively, and pre-shifting to ensure a seamless dining experience for our guests. The ideal candidate will have strong leadership skills, problem-solving abilities, and excellent communication skills.


Department: Front of House


Line Manager & Key Relationships: General Manager, Operations Manager


Day & Work Patterns: Varied shifts including evenings and weekends dependent on business needs.


Key Competencies: Problem Solving, Leadership Skills, Proficient in Microsoft Programs, Communication Skills


Qualifications: Experience in a similar management position is desirable but not essential.


Areas of Responsibility:


Rotas:


Creating rotas using the payroll system Bizzimply for departments and working to a budget.


Running Shift – Open and Closes:


Daily running of a shift, creating shift plans on an open, making decisions on staffing levels based on business needs and bookings. Running the shift to ensure all departments (Bar, Floor, Kitchen, Host) are engaged and smooth-running. Acting as the Manager on Duty, responsible for wooing guests and dealing with any complaints following company protocol.


Staff Incentives:


Restaurant managers are responsible for the incentivisation of staff, working closely with supervisors to establish business or training needs. Monitoring and championing company incentives.


Disposable Orders:


Responsible for disposable orders and processing invoices. Keeping all relevant items to company par level.


Systems Managing:


Owning relevant systems such as Bizzimply and Collins when on shift and ensuring audits are completed within time frames.


Admin:


Basic admin duties including dealing with guest queries, complaints, responding to emails, and answering telephones.



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