Fitness Club Operations Director

1 week ago


West End of London, Greater London, United Kingdom David Lloyd Leisure Full time
Our Vision

At David Lloyd Leisure, our vision is to create a supportive community that delivers exceptional customer service and provides a unique membership experience.

We believe in empowering our staff to make a difference and take ownership of their roles. We offer a range of opportunities for learning and development, and we encourage our staff to strive for excellence in everything they do.

Salary and Benefits

The estimated salary for this role is £65,000-£75,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including:

  • 33 days holiday (including Bank Holidays)
  • Free Club Membership* for you and your family
  • Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
  • Unlimited 50% discount on food and drinks
  • Learning and Development Opportunities.
  • Wagestream App allowing you to be paid on demand
  • Benefits Suite
Job Description

As an Assistant General Manager, you will be responsible for leading a team of staff to deliver exceptional customer service and maintain high standards of quality and safety. You will work closely with the General Manager to implement strategies to drive business growth, improve customer satisfaction, and increase revenue.

You will also be responsible for managing budgets, forecasting sales, and ensuring compliance with health and safety regulations. You will have a strong focus on delivering results, improving efficiency, and reducing costs.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
  • Experience leading a variety of functions with variable challenges and goals, or across variable departments - desirable.
  • Experience of financial planning and management.
  • Passionate about customer service.
Performance Monitoring

Your success will be monitored through regular performance reviews, where you will discuss your progress and receive feedback from the General Manager. You will also be expected to provide regular updates on your progress and achievements against key performance indicators (KPIs).



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