Spa Guest Liaison

4 weeks ago


Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

About the Role:

We are seeking a highly skilled Spa Guest Liaison to join our team at Aztec Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience.

Your Key Responsibilities:

  • Greet and welcome guests with a smile
  • Provide exceptional customer service and ensure a high level of hospitality
  • Upsell treatments, products, and facilities to enhance the guest experience
  • Inform guests of spa facilities and offer advice and assistance when needed
  • Ensure spa procedures are followed at all times

What We Offer:

  • A competitive salary, negotiable dependent on experience
  • Wagestream - access up to 40% of wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging and supportive work environment

Requirements:

  • Calm under pressure and able to react to unexpected circumstances
  • Awareness of pool plant operations and ability to complete pool tests as necessary
  • Strong communication skills and ability to provide service with a smile

About Us:

Aztec Hotel & Spa is a vibrant and busy environment where you will have the opportunity to work with a talented team to deliver exceptional guest experiences.



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