Customer Service Ambassador

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Nuffield Health Full time

Role Overview

Nuffield Health is seeking a skilled and empathetic Front of House Team Member / Receptionist to join our Cambridge Fitness and Wellbeing Club team. As the face of our organization, you will play a vital role in ensuring our customers feel at ease and supported.

Key Responsibilities

  • Provide exceptional customer service, responding to enquiries and resolving issues in a timely and professional manner.
  • Manage the reception area, including welcoming patients, directing them to the appropriate rooms, and maintaining a clean and organized environment.
  • Assist with administrative tasks, such as preparing clinical paperwork and referral forms.
  • Work collaboratively with colleagues to ensure seamless operations and excellent patient experience.

Requirements

To succeed in this role, you will possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide clear, concise information. Previous experience in healthcare administration or a similar environment is desirable.

What We Offer

Nuffield Health is committed to supporting the wellbeing of our employees. As a Front of House Team Member / Receptionist, you will enjoy a range of benefits, including financial wellbeing support, a cycle to work scheme, gym membership, and private healthcare.



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