Hotel Team Member
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our hotel team as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction.
- Answer phone calls and manage guest information.
- Assist with administrative tasks such as billing and record-keeping.
- Work closely with other hotel departments to ensure a smooth operation and guest experience.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care, legal advice, and counseling sessions.
- Hospital and death benefit plans.
- Cycle to work scheme and wellbeing tips.
- Recipe ideas, fitness videos, and advice on healthy living.
- Wellbeing podcasts, TV, and breathing exercises.
- 24/7 advice and support line and team rewards.
- Free meals on duty and free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
About Us
We are LGH Hotels Management, a premier destination for those seeking a fulfilling career in hospitality. With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza and Holiday Inn, we are shaping the future of the UK hospitality industry.
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