Technical Support Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom nGeneration Full time

Job Title: Technical Support Specialist

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at nGeneration. The successful candidate will be responsible for providing technical support and maintenance for a range of technical equipment, including EPoS systems, digital menu boards, and Wi-Fi devices.

Key Responsibilities:

  • Conduct daily visits to client locations to install, refurbish, and maintain technical equipment
  • Travel to client sites to provide on-site equipment swap-out services and troubleshoot technical issues
  • Perform setup of Wi-Fi devices and identify faults with data network cables
  • Troubleshoot and resolve technical, hardware, or software issues during site visits

Requirements:

  • UK Manual Driving Licence
  • Previous experience in IT Technical Support or a similar environment
  • Excellent client-facing skills and technical knowledge

Benefits:

  • Company van and fuel card
  • Comprehensive range of benefits
  • Training opportunities to enhance skills and knowledge

Company Overview:

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. We have a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities.



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