Technical Support Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom nGeneration Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at nGeneration. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the retail and hospitality industry.

Key Responsibilities:

  • Conduct daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.
  • Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
  • Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.

Requirements:

  • Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
  • Essential requirement: Willingness to travel to client sites daily.
  • Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Benefits:

  • Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties.
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.

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