Technical Support Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom SitePoint Pty Full time
Job Summary

We are seeking a highly motivated and analytical individual to join our team as a Technical Support Specialist. As a key member of our Cyber Security team, you will be responsible for providing exceptional support to our customers, ensuring their email security needs are met.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest email security trends and technologies

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent communication and problem-solving skills
  • Experience with email security software and technologies
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us

We are a leading Cyber Security company dedicated to protecting our customers' email security. Our team is passionate about delivering exceptional support and services to our customers.



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