IT Support Specialist

1 week ago

Lancaster, Lancashire, United Kingdom In Technology Group Full time
Job Title: 2nd Line IT Engineer

We are seeking a skilled and experienced 2nd Line IT Engineer to join our team at In Technology Group Ltd. As a 2nd Line IT Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting services to clients via phone, email, and remote desktop
  • Collaborate with the 1st Line IT Engineer to resolve technical issues and escalate complex problems to senior engineers
  • Perform routine maintenance tasks, such as software updates and patching, to ensure the smooth operation of our clients' IT systems
  • Develop and maintain strong relationships with clients to ensure their technical needs are met and exceeded
Requirements:
  • 1 year minimum experience in an IT environment
  • Strong technical skills, including knowledge of virtualization, networking, and cloud services
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary of £26,000 - £33,000 DOE
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

If you are a motivated and experienced IT professional looking for a new challenge, please click the apply button to submit your application.

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