Technical Support Specialist

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Gl Full time
{"h1": "Second Line Support Engineer Opportunity", "p": "At Gl, we're committed to sustainability and innovation. We're partnering with a forward-thinking technology business in Leeds to deliver a new sustainable product line that helps businesses achieve net zero quickly.

As a Second Line Support Engineer, you'll be the primary point of contact onsite, providing expert support for all IT issues from diagnosis to resolution. Your goal will be to maximize end-user productivity by effectively managing and resolving incidents, and fulfilling service requests in a timely manner.

Key responsibilities include:

* Providing onsite user, application, and hardware support for all IT problems and issues
* Maximizing end-user productivity through effective management and resolution of incidents
* Timely fulfillment of service requests, maintaining agreed service levels

To succeed in this role, you'll need:

* Microsoft Desktop OS expertise
* Troubleshooting skills
* Active Directory knowledge
* Networking skills
* M365, Sharepoint, and Intune experience

What you can expect:

* A competitive salary of £33,000
* Opportunities for upskilling and training
* A 5% pension contribution
* Health insurance packages

If you're passionate about technology and sustainability, and have the skills and experience to excel in this role, we'd love to hear from you."

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