Administrative Support Volunteer

1 month ago


Leeds, Leeds, United Kingdom British Heart Foundation Full time
Fund Life-Saving Research as a Retail Store Assistant

We're seeking an enthusiastic volunteer to join our team at the British Heart Foundation shop in [location]. As a retail store assistant, you'll play a vital role in helping us raise funds for heart and circulatory disease research. This voluntary position is ideal for those looking to gain experience in customer service, administration, and teamwork.


Your main responsibilities will include:


  • Providing excellent customer service, handling phone and face-to-face enquiries, and processing donations
  • Assisting with reception and front-of-house duties, including operating the cash register and managing stock
  • Accurately completing administration procedures, such as processing collections and Gift Aid claims
  • Maintaining a clean and organized store environment, ensuring a positive shopping experience for customers

In return for your time and skills, we offer:


  • A 25% discount on donated goods and 10% discount on new items in our shops
  • Unlimited, free, and confidential support from Retail Trust
  • Access to training and development opportunities to enhance your skills and confidence
  • Reasonable travel expenses reimbursed
  • Refreshments available
  • Volunteer certificates, references, and long-service awards provided
  • Access to discounts with other retailers

This is an unpaid voluntary position, and we kindly request that applicants are aged 16 or above and have no unspent criminal convictions. We look forward to welcoming you to our team



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