Customer Service Team Lead

2 weeks ago


Bradford, Bradford, United Kingdom Co-op Digital Full time

About the Role:

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  • Friendly and welcoming service is a top priority in this role, where you'll be managing store operations, handling challenging situations, and taking ownership of customer satisfaction.
  • You'll develop your team's skills through coaching and training, fostering an inclusive culture that values diversity and respect.
  • Maintaining a safe, legal, and operational store environment is also crucial, as well as supporting the store manager and delivering various HR processes.
  • As a key member of the store team, you'll lead product introductions, work closely with colleagues to implement changes, and encourage open feedback.
  • Your ability to balance leadership and support for your team, as well as working flexible shifts, is essential for success in this role.

What We Offer:

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  • A competitive salary of £32 per hour, plus overtime pay.
  • 20 hours of part-time work per week, with opportunities to increase hours based on business needs.
  • Full paid training and ongoing development support for career growth.
  • Benefits package includes 30% discount on Co-op products, 10% discounts on other brands, pension scheme with up to 10% employer contributions, and more.

About Us:

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We're committed to building diverse teams that reflect our communities. If you have a disability, we can make reasonable adjustments to our recruitment process. We're proud members of the Disability Confident scheme.

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Please note that as part of our application process, you'll need to complete two online assessments.


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