Customer Service Team Lead
2 weeks ago
About the Role:
">- Friendly and welcoming service is a top priority in this role, where you'll be managing store operations, handling challenging situations, and taking ownership of customer satisfaction.
- You'll develop your team's skills through coaching and training, fostering an inclusive culture that values diversity and respect.
- Maintaining a safe, legal, and operational store environment is also crucial, as well as supporting the store manager and delivering various HR processes.
- As a key member of the store team, you'll lead product introductions, work closely with colleagues to implement changes, and encourage open feedback.
- Your ability to balance leadership and support for your team, as well as working flexible shifts, is essential for success in this role.
What We Offer:
">- A competitive salary of £32 per hour, plus overtime pay.
- 20 hours of part-time work per week, with opportunities to increase hours based on business needs.
- Full paid training and ongoing development support for career growth.
- Benefits package includes 30% discount on Co-op products, 10% discounts on other brands, pension scheme with up to 10% employer contributions, and more.
About Us:
">We're committed to building diverse teams that reflect our communities. If you have a disability, we can make reasonable adjustments to our recruitment process. We're proud members of the Disability Confident scheme.
">Please note that as part of our application process, you'll need to complete two online assessments.
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