Medical Receptionist

1 month ago

Nelson, Lancashire, United Kingdom Pendle View Medical Centre Full time

About Pendle View Medical Centre

We are a 4-partner practice with over 8,000 patients, providing a range of services including general practice, nursing, and administrative support. Our team is committed to delivering high-quality patient care and is passionate about making a difference in the lives of our patients.

Job Summary

We are seeking an enthusiastic and organized Medical Receptionist/Patient Care Navigator to join our busy team. The successful candidate will be responsible for dealing with incoming telephone calls, signposting patients to the appropriate service or healthcare professional, and providing a professional and comprehensive information support service to the practice team.

Main Duties

  • Deal with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Process appointment requests from patients by telephone or by the relevant NHS-approved communication tool, following the Care Navigation protocol.
  • Provide a professional and comprehensive information support service to the practice team.
  • Undertake a range of clerical tasks, including the use of a PC for data inputting and operation of the EMIS Web system.
  • Gain a working knowledge of clinical coding and the QOF reporting system.
  • Provide a point of reception contact for patients and act as a focal point of communication between patients, doctors, and other members of the clinical and administrative staff.

Person Specification

Essential

  • Good standard of education.
  • Ability to work as part of an integrated multi-skilled team.
  • Able to work in a changing environment.
  • Having a 'Can do' attitude.
  • Enthusiasm for the job.
  • Interest in the work of medical receptionists.
  • Friendly and approachable.
  • Flexibility of working hours.
  • Caring.
  • Honest.

Desirable

  • IT skills.
  • Knowledge of Microsoft products.
  • Previous work experience in General Practice with a knowledge of Emis Web.
  • Previous work experience involving dealing with the public or customer care in a busy reception environment.
  • Experience of routine administration tasks, filing, and record-keeping.

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